Ring Groups Overview

Ring Groups will ring multiple destinations simultaneously. For example, callers can dial a single number directed to a ring group to ring your desk phone and cell phone at the same time. The call will be directed to whichever destination answers first. Placing a device or forward in a ring group will cause it to ring when the ring group is called.

How to Add a New Ring Group

Edit Ring Group Form and Add New Ring Group Form

1. Enter the Name for the ring group to identify it from all the other ring group records in the Ring Groups table (e.g. 'Sales')

2. Enter a duration for timeout. Timespan of timeout is between 1 to 120 seconds and specifies how long the device will ring before transferring to a specified failover destination (or, if failover is not assigned, hanging up the call).

3. Select a failover from the failover dropdown. If no destinations answer within the specified timeout or 120 seconds, the caller will be directed to the failover. If no failover is set, the caller will be disconnected.

4. Destinations: At least one destination must be selected to ring when the ring group is reached

Find Me/Follow Me

This is a "race condition" scenario. The first destination to answer will "win" the race and will stop all other destinations from ringing. This could include a live answer, a cell phone voicemail (for example, a cell phone that is off or out of service area) or a phone system which usually answers immediately. Think about the destinations you are ringing in the ring group. If a specific destination will always answer within the first ring, it might not be wise to include it. Also, some external destinations (forwards) may take three to six seconds to actually begin ringing, which can subvert your timeout settings.

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