Forwards Overview

Forwards act as an exit point in a call routing path. They allow users to direct calls to an external phone number, for example a cell phone or landline. Forwards can have a timeout and fail over destination.

Forwards require a name used to identify it in the phone system, and a destination, which can be a domestic or international phone number.

You can set a timeout, which is how long the forward will be tried before disconnecting or failing over to specified fail over destination. If no fail over is specified the caller will be disconnected after the timeout is reached or at 120 seconds, whichever comes first.

Forwards are accessed either directly (e.g., via a phone number or extension) or indirectly (e.g., in a menu or as part of a ring group). The forward will ring until it is answered or until the timeout is reached. There are no additional settings or features.

How to Add a New Forward

Enter the following information in order to create a new Forward:

1. Name: Enter a name which will be used to identify it in the phone system (e.g. 'John Doe Forward')
2. Timeout: You can set a timeout for the forward. This is the length of time the forward will be attempted before disconnecting or failing over to the specified fail over destination (if there is a specified fail over). If no fail over is specified, the caller will be disconnected after the timeout is reached or at 120 seconds
3. Destination dial string: The destination can be either a domestic or international phone number (e.g. '172045678890')
4. Failover: Once the timeout is reached, the failover is where the call will be directed to
5. Inactive Destination

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