Adding a Balance to Your Account
Step 7: How to Make a Manual Payment
The payment page allows you to make a payment and view your payment history.
To make a manual payment, click the Manual Payment button.
You will provide a payment amount and click Submit Payment to process your payment. You will be redirected to the main payments page. The results/status of the payment will be displayed in the payments table.
The credit card with the highest priority will be used to make payments and transactions. If multiple payment methods have the same priority, the payment method selection is based alphabetically. Refer to the credit cards section for more information.
Payment History Table
The payment history table displays a record of all payments made on your account. The following information is provided:
- Amount: The amount of the manual payment (e.g. $10.00)
- Result: The result displays the status of the manual payment and whether or not the payment was processed successfully. Please reference the 'Payment Result' section above for more information.
- Payment Method: The payment method is the form in which the manual payment was made (e.g. credit card)
- Time/Date: This column displays the date and time the manual payment was made (e.g. 'Wed Nov 28 2018 09:34:12 GMT-0600 (CST)')
Payment Result
Once you submit your manual payment, the result of the payment is displayed in the payment history table. The result of the manual payment can be any of the following:
- Approved: This transaction has been approved: This means that the manual payment has processed successfully
- Error: Various error messages can appear if the manual payment is not processed and/or is not approved.
- Error: The credit card number is invalid
- Error: A duplicate transaction has been submitted.
- Denied: The Denied payment status is displayed if the manual payment is not processed/approved.
- Denied: The transaction has been declined because of an AVS mismatch. The address provided does not match billing address of cardholder.